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24 / 7 Emergency Response

Stop the damage.
Start the response.

Urgent support for commercial, residential, and industrial properties—coordinated across Shepherd Restoration, Plumbing, and Mechanical.

All insurance carriersComprehensive Xactimate reports3D Matterport documentation
Request emergency response What to do right now
01
Shepherd Restoration

Water + Fire Damage

Mitigation, stabilization, contents protection, cleanup, and rebuild planning.

02
Shepherd Plumbing

Plumbing Emergencies

Leaks, burst lines, backups, failed water heaters, and urgent system isolation.

03
Shepherd Mechanical

HVAC + Mechanical

System failures, loss of heating or cooling, equipment issues, and urgent diagnostics.

Insurance coordination + documentation

Built for the claim.
Ready for the adjuster.

We work with all insurance carriers and document the loss with the detail needed to support a clear, efficient review.

Industry-standard estimating

Comprehensive Xactimate report

We prepare a detailed, line-item Xactimate report using the industry-standard estimating software relied on throughout property claims.

Remote damage access

3D Matterport scan

A navigable 3D Matterport scan gives your adjuster a remote way to access and view the damaged areas while preserving thorough visual documentation.

Carrier-ready documentation

One complete loss record

Photos, measurements, scope details, and the 3D record are organized to help your carrier understand the conditions and evaluate the loss.

Every carrier. Clear documentation. One coordinated response.

Coverage and claim decisions remain with your insurance carrier.

Insurance claims + documentation inquiriesclaims@shepherdconstruction.com

Before the team arrives

Protect people.
Limit the loss.

Take only the steps that are safe for you and the property. Never enter an area with active fire, gas, electrical, structural, or contamination hazards.

01

Protect people

Move occupants away from active water, smoke, unstable materials, or equipment.

02

Stop the source

Only if it is safe, shut off the affected water, equipment, or local system.

03

Document conditions

Photograph visible damage and note when the issue began—without entering unsafe areas.

04

Request response

Share the location, conditions, and best contact so Shepherd can route the right team.

Emergency Intake

Tell us what
happened.

Share the essentials so the request can be directed to the right Shepherd division and response team.

Emergency service inquiriesemergency@shepherdconstruction.com

Emailing does not confirm emergency dispatch or a response time. For immediate danger, call 911 or your utility emergency line.

Helpful detailsLocation · active conditions · when it started · who is on site

Online emergency requests are temporarily unavailable. This form does not send messages or dispatch a team. Contact your Shepherd representative directly. For immediate danger, call 911 or your utility emergency line.

Response timing and dispatch are confirmed after the request is reviewed. Do not use this form in place of 911 or a utility emergency line.
01CommercialOffices · retail · hospitality · multifamily
02ResidentialHomes · estates · occupied properties
03IndustrialFacilities · production · critical equipment